Veeva CRM Technical Support Specialist

1 week ago

Vizag, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000
Job Overview

As a Veeva CRM professional, you will play a pivotal role in delivering exceptional technical support to our clients. This is an exciting opportunity to leverage your expertise and passion for problem-solving to drive business growth.

This role requires a deep understanding of Veeva CRM, ITIL processes, and the ability to troubleshoot complex technical issues with ease. You will work closely with cross-functional teams to identify and resolve technical issues related to applications, ensuring seamless user experiences.

Key Responsibilities:

  • Provide timely and effective technical support to end-users, addressing their concerns and resolving issues promptly.
  • Collaborate with internal stakeholders to develop and implement process improvements, enhancing overall system efficiency.
  • Conduct regular system audits to ensure data integrity and security, identifying areas for improvement and implementing corrective measures.
Required Skills and Qualifications

To excel in this role, you must possess:

  • Hands-on experience with Veeva CRM, including configuration, customization, and troubleshooting.
  • In-depth knowledge of ITIL processes, specifically incident management and problem management.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

Preferred Qualifications:

  • Experience with Agile methodologies and project management tools.
  • Proficiency in scripting languages (e.g., Python, PowerShell) and automation tools.
  • Knowledge of cloud-based platforms and infrastructure.
Benefits

This role offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

Join a dynamic team that values innovation, collaboration, and customer satisfaction. If you are passionate about delivering exceptional technical support and driving business success, we encourage you to apply for this exciting opportunity.

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