Senior IT Support Professional

1 week ago

Allahabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 15,00,000
Job Title:

Senior IT Support Specialist

">About the Role:

This position involves delivering top-notch IT assistance to a worldwide user base. The right candidate will provide calm and centered support, utilize advanced technical skills to troubleshoot and resolve complex issues involving hardware, software, networking, and enterprise applications.

">Responsibilities:
  • Troubleshoot and resolve complex technical issues involving hardware, software, networking, and enterprise applications.
  • Drive resolution for high-impact issues, ensuring clear communication and timely follow-through.
  • Document all activities in the IT Service Management platform with precision and completeness.
  • Mentor junior agents by sharing best practices and knowledge resources.
  • Create and refine knowledge base articles to improve team consistency and issue resolution quality.
  • Use remote support tools to conduct advanced diagnostics and root cause analysis.
  • Provide guidance to users across varying levels of technical literacy.
  • Support incident prioritization by assessing urgency, impact, and recurrence trends.
">Requirements:
  • 3+ years of experience in technical support or service desk environment.
  • Strong understanding of Windows operating systems, enterprise software, and end-user hardware.
  • Proficient with Microsoft 365 and remote troubleshooting tools.
  • Experience with Active Directory, account administration, and access troubleshooting.
  • Solid foundational networking knowledge.
  • Excellent documentation, organizational, and ticket-handling skills.
  • Effective communicator with ability to guide and de-escalate users in high-pressure situations.
  • Passion for learning, improvement, and delivering exceptional service.
">What We Offer:

A dynamic work environment where innovation meets collaboration. Join us in shaping the future of IT support and take your career to new heights

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