Lead Account Manager

1 week ago

Hyderabad Secunderabad Telangana, India beBeeAccount Full time US$ 1,04,000 - US$ 1,30,878
Lead Account Manager - I2C

We are seeking a seasoned Lead Account Manager to lead our client's Invoice-to-Cash process. The ideal candidate will have experience managing cross-functional teams, overseeing multiple accounts, and driving operational excellence.

About the Role:

  • Manage a team of professionals handling AR Invoicing / Billing, Cash Application & Bank Reconciliation, Dispute & Deductions, Claims Validation & Processing, Collections & Follow-ups, Credit Risk Review
  • Ensure daily operations are executed in a timely, accurate, and compliant manner
  • Act as the primary point of contact for all I2C-related matters
  • Conduct regular governance meetings and provide performance updates to client stakeholders
  • Address escalations, resolve issues promptly, and maintain strong client relationships
  • Monitor performance against SLA/KPI targets and ensure team productivity and quality benchmarks are met
  • Prepare and present regular dashboards, performance metrics, and reporting packs
  • Drive root cause analysis and preventive action planning for process issues
  • Identify opportunities for process optimization, automation, and quality improvement

Requirements:

  • Bachelor's degree in finance, accounting, business administration, or a related field
  • Relevant years of experience in Order to Cash / Invoice to Cash domain, with at least 3-5 years in a managerial or team leadership role
  • Strong understanding of Accounts Receivable, Cash Application, Collections, Credit Management, and Dispute Resolution
  • Proven experience in client-facing roles with accountability for SLA management and operational delivery
  • Strong communication skills in English (spoken and written)
  • Familiarity with Oracle ERP (Fusion/EBS) ERP implementation experience is a strong advantage
  • Ability to manage multiple accounts and prioritize tasks effectively
  • Strong negotiation, problem-solving, and interpersonal skills

What We Offer:

  • A dynamic work environment that values respect and integrity, customer focus, and innovation
  • Ongoing training and development opportunities
  • A collaborative and supportive team culture
  • The opportunity to make a real impact on our clients' businesses

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment.

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