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Strategic Account Manager
3 weeks ago
Job Description:
At Genpact, we are seeking a skilled Global Relationship Manager to join our team. As a Global Relationship Manager, you will be responsible for managing relationships with existing and target new executives in existing clients. This role ensures Genpact experiences with current clients through relationship building and understanding its clients' needs and goals.
Your primary responsibility will be to drive growth within a regional portfolio or account of $245M through partnership with enterprise sales and mining of existing relationships identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services.
You will also be responsible for building vision for account/portfolio and enable vision through strategic roadmap including the creation and implementation of growth plans. Leads account planning and account strategy.
Understands the levers that impact P&L and contract or change management to drive improved account performance. Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.
You will be responsible for sourcing new growth opportunities by looking for areas to add value to client's business, aligning the team necessary to engage with the opportunity and pursuing with vigor. Develops meaningful internal/external relationships with C-suite leaders across the client organization.
Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client's strategic goals/pain points/market opportunities and shares creative ideas and new value propositions regularly.
Initiates New relationship outreach and executes the customer communication plan to expand sphere of influence in existing and new buying centers. Works upon keeping the client as “Trusted Advisor
