Advanced ServiceNow Solutions Expert

1 week ago

Pune Mumbai Bengaluru Bangalore, India beBeeSolution Full time US$ 1,20,000 - US$ 1,50,000
ServiceNow Solution Architect

We are seeking a highly experienced ServiceNow architect to design, implement and integrate solutions within the ServiceNow Field Service Management product.

This role will require strong technical leadership, deep platform knowledge and a commitment to quality and innovation.

  • Key Responsibilities:
    • Lead the end-to-end implementation and solution architecture of ServiceNow FSM modules
    • Translate complex business requirements into scalable and maintainable technical solutions
    • Ensure alignment with ServiceNow best practices, standards and security guidelines
    • Provide technical consultation to clients and internal teams
    • Guide the team in designing, configuring and customizing FSM and related modules
    • Champion innovation and quality across all ServiceNow-related projects
    • Collaborate with stakeholders to drive value delivery and adoption of FSM features
  • Required Skills & Qualifications:
    • 5+ years of experience in implementing or architecting ServiceNow solutions
    • Proven hands-on experience in designing and implementing ServiceNow FSM module
    • Experience with the following FSM features is essential:
    • Workforce and Resource Management
    • Work Order Management
    • Appointment Scheduling and Dispatch
    • Map-based and Calendar-based Dispatcher Views
    • Mobile App for FSM Agents
    • Surveys and Analytics
    • Asset and Inventory Management
    • Now Assist for FSM
    • Experience in implementing or integrating with:
    • IT Service Management (ITSM)
    • Custom Service Portals
  • Ideal Candidate Attributes:
    • Deep understanding of ServiceNow platform capabilities, modules and integration options
    • Strong technical leadership and consultation skills
    • Ability to manage complex integrations with third-party technologies
    • Passion for delivering high-quality, innovative solutions in a client-facing environment

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