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Head of Client Services

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Thāne, Maharashtra, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Leader

We are actively seeking a skilled and results-driven Customer Support Leader to join our team. This pivotal leadership role requires 5+ years of experience in customer support, with at least 1+ year in a leadership capacity.

Key Responsibilities
  • Leadership & Team Management: Lead, mentor, and manage a high-performing support team, fostering a culture of excellence and continuous improvement.
  • Customer Experience Excellence: Drive initiatives to enhance customer satisfaction and loyalty, ensuring high-quality and timely support delivery.
  • Performance Analysis: Apply strong analytical skills to monitor support metrics, identify trends, and implement data-driven strategies for improvement.
  • Communication & Conflict Resolution: Demonstrate excellent communication, people management, and conflict resolution skills to handle complex customer issues and internal team dynamics effectively.
Skills & Qualifications
  • 5+ years of experience in customer support.
  • 1+ year in a leadership role.
  • Strong analytical skills for data-driven decision-making.
  • Excellent communication, people management, and conflict resolution skills.
  • Proven ability to work effectively with cross-functional teams.
Benefits

The ideal candidate will have a proven track record of successfully leading customer support operations and improving customer satisfaction. A Bachelor's degree in a relevant field (e.g., Business Administration, Communications, or a related technical discipline) is preferred.