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Education Support Specialist
2 weeks ago
Associate/Sr Associate - Student Experience
">Description
- Deliver seamless and engaging support to students and parents throughout their BrightChamps journey, ensuring timely resolutions to concerns and refund requests.
- Manage escalations across multiple channels, including chat, calls, and email, to maintain a positive experience for parents and students.
- Provide guidance and mentorship to students, empowering them to effectively utilize the app and maximize learning outcomes.
- Collaborate with cross-functional teams to resolve customer issues efficiently and ensure swift execution of ad hoc requirements from internal teams.
- Provide guidance and mentorship to students, empowering them to effectively utilize the app and maximize learning outcomes.
- Manage escalations across multiple channels, including chat, calls, and email, to maintain a positive experience for parents and students.
Requirements
- Candidates with minimum 1 year of experience in customer-facing roles or equivalent experience in education.
- Strong written and verbal communication skills, with ability to empathize and provide solutions in a fast-paced environment.
- Ability to manage multiple channels and collaborate with cross-functional teams, while demonstrating passion for education and student success.
- Strong written and verbal communication skills, with ability to empathize and provide solutions in a fast-paced environment.
Location
HSR Layout, Bangalore
6 days a week | Rotational Week off
