International Technical Support Specialist

1 week ago


Hyderabad Secunderabad Telangana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

Seeking a skilled and dedicated individual to fill the role of International Technical Support Specialist

Key Responsibilities:

  • Deliver comprehensive technical support via chat, addressing various technical issues related to software, hardware, and networks.
  • Diligently diagnose and troubleshoot problems, providing clear guidance to customers.
  • Maintain professionalism and empathy in all interactions.
  • Document customer interactions, technical issues, and resolutions accurately.
  • Escalate complex issues to higher-tier teams when necessary.
  • Adhere to service level agreements and quality standards.
  • Stay updated on product knowledge and common issues.

Required Skills:

  • Excellent written communication skills in English.
  • Strong technical troubleshooting and problem-solving abilities.
  • Proficiency in diagnosing and resolving issues related to computer hardware, software, and networks.
  • Ability to articulate technical concepts clearly.
  • Experience with chat support platforms and ticketing systems.
  • Customer-focused mindset with a commitment to providing high-quality service.
  • Ability to multitask and manage multiple conversations simultaneously.

Qualifications:

  • Bachelor's degree or equivalent practical experience in a technical field.


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