International Technical Support Specialist
1 week ago
Seeking a skilled and dedicated individual to fill the role of International Technical Support Specialist
Key Responsibilities:
- Deliver comprehensive technical support via chat, addressing various technical issues related to software, hardware, and networks.
- Diligently diagnose and troubleshoot problems, providing clear guidance to customers.
- Maintain professionalism and empathy in all interactions.
- Document customer interactions, technical issues, and resolutions accurately.
- Escalate complex issues to higher-tier teams when necessary.
- Adhere to service level agreements and quality standards.
- Stay updated on product knowledge and common issues.
Required Skills:
- Excellent written communication skills in English.
- Strong technical troubleshooting and problem-solving abilities.
- Proficiency in diagnosing and resolving issues related to computer hardware, software, and networks.
- Ability to articulate technical concepts clearly.
- Experience with chat support platforms and ticketing systems.
- Customer-focused mindset with a commitment to providing high-quality service.
- Ability to multitask and manage multiple conversations simultaneously.
Qualifications:
- Bachelor's degree or equivalent practical experience in a technical field.
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