
International Technical Specialist
2 weeks ago
We are seeking a highly skilled technical professional to support our international clientele. This position requires excellent communication skills and the flexibility to work in rotational shifts.
Responsibilities:
- Troubleshoot and resolve hardware and software issues for international users.
- Provide comprehensive technical assistance, answering questions and guiding users through problem resolution steps.
- Ensure computer systems and networks are running efficiently and effectively, monitoring for potential issues.
Requirements:
- Strong knowledge of LAN, Windows Troubleshooting, and general Networking concepts.
- Proven ability to diagnose, troubleshoot, and resolve technical issues related to computer hardware, software, and networks.
- Experience in providing user support and guiding users through problem resolution.
- Familiarity with system maintenance, monitoring, installation, and configuration.
Qualifications:
- Graduate with a minimum of 2 years of experience in Technical Support.
- Ability to provide excellent customer service and build positive relationships.
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