Customer Engagement Specialist

2 weeks ago


Indore, Madhya Pradesh, India Webvillee Technology pvt ltd Full time
About the Role

The Customer Engagement Specialist will be responsible for boosting sales by reaching out to prospective students and generating walk-ins for the institute. This role requires excellent communication and persuasion skills, as well as the ability to handle queries effectively and maintain student data.

Key Responsibilities
  • Make 100 cold calls daily to prospective students, explaining the courses and services offered by the institute.
  • Maintain a connection rate of 70% to 80% from daily calls.
  • Generate 4 to 5 daily walk-ins from cold calling efforts.
  • Use predefined scripts to contact both prospective and existing students.
  • Address queries related to courses, services, and any issues students may face.
  • Update and maintain the student database regularly.
  • Build and maintain positive relationships with students to enhance engagement.
  • Report daily progress to the supervisor, including call and walk-in statistics.
Requirements
  • Strong interpersonal and communication skills.
  • Excellent organizational and time management abilities.
  • Ability to work effectively with diverse groups of students and stakeholders.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong problem-solving skills and attention to detail.
Benefits
  • Flexible work schedule.
  • Competitive pay.
  • Opportunities for growth and advancement.
  • Transparent performance and management system.
  • Work with the latest technologies and tools.
  • Medical insurance.
  • Five-day working culture.
  • Diverse and inclusive workplace.


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