Director of Corporate Learning

24 hours ago

Ahmedabad, Gujarat, India beBeeExcellence Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Overview

The Head of Learning and Development will design, drive, and implement the learning strategy across the organization with a strong focus on excellence. This role ensures that employees embody the brand's values, deliver exceptional customer experiences, and continuously upskill to meet evolving business needs.

Key Responsibilities:

  • Learning Strategy & Design
    • Develop and execute the overall learning and development strategy for the company, aligned with business objectives.
    • Identify learning needs through analysis and partner with leadership to design customized programs.
    • Build a training roadmap for all levels — frontline staff, store managers, employees, and leadership teams.
    • Work closely with Operations, Merchandising, and HR to embed learning in business culture.
  • Program Development & Delivery
    • Create and deliver training modules on customer service, clienteling, selling skills, brand storytelling, and enhancing overall Customer experience.
    • Develop product knowledge sessions in collaboration with design/merchandising teams.
    • Implement e-learning and blended learning solutions to enhance accessibility.
  • Quality & Standards
    • Ensure consistency in learning delivery across all stores and regions.
    • Monitor effectiveness of learning programs through assessments, audits, customer feedback, and sales performance.
    • Establish KPIs and reporting metrics for learning impact.
    • Standardize induction programs for all new hires.
  • Innovation & Continuous Improvement
    • Introduce new learning methodologies (digital learning platforms, gamification, microlearning).
    • Stay updated with industry trends, competitor benchmarks, and best practices.
  • Training Evaluation & Impact Assessment
    • Develop and implement a framework to evaluate learning effectiveness at all levels.
    • Measure pre- and post-training impact on key business metrics such as sales conversion, average transaction value, repeat customer rate.
    • Collect and analyze participant feedback, customer feedback, and manager inputs to continuously refine programs.
    • Generate regular reports on learning outcomes for leadership, highlighting ROI and actionable insights.
    • Benchmark learning impact against industry best practices to ensure competitive advantage.

Qualifications & Experience

  • Master's degree in Business or related field.
  • 10-12 years of experience in Training and Development, with at least 5 years in a leadership role.
  • Prior experience in retail, fashion, or hospitality is mandatory.
  • Exposure to digital learning platforms, instructional design, and global standards preferred.

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