Operations Director

Job Title: Operations Director

About the Role:

The successful candidate will be responsible for managing end-to-end delivery of e-learning content projects across global markets. This role requires the ability to navigate complex situations with a positive mindset, ensuring projects are delivered on time and to high quality standards.

Main Responsibilities:

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• Manage the full lifecycle of global alumni e-learning content projects from planning and scoping to execution and delivery.">
• Prepare comprehensive project maps, resource allocation plans, and execution strategies.">
• Serve as the primary point of contact for client interactions, ensuring transparent communication and timely updates.">
• Develop and implement project management templates and lead process improvement initiatives.">
• Oversee and track key project metrics—effort, timeline, and quality—ensuring no deviations from planned scope and budget.">
• Monitor and manage project budgets, ensuring cost control and timely reconciliation.">
• Coordinate closely with cross-functional teams (creative, instructional design, technology, and operations) to ensure smooth execution and alignment on goals.">
• Review deliverables to ensure adherence to organizational quality standards.">
• Provide strategic and technical inputs to meet evolving customer requirements.">
• Conduct team appraisals, one-to-one meetings, and identify training needs; foster motivation and high performance within the team.">
• Prepare and review MIS reports for senior management.">
• Share project learnings, best practices, and industry insights through knowledge-sharing sessions or training initiatives.">
• Ensure strong understanding of US/UK client expectations and cultural nuances.">
• Coordinate closely with cross-functional teams—including creative, instructional design, technology, and operations—for seamless execution and alignment.">
• Manage language translation projects to ensure quality and timely delivery of multilingual content.">
• Oversee vendor coordination, including onboarding, engagement, evaluation, and performance management, ensuring smooth collaboration.">
• Identify, assess, and mitigate risks associated with project delivery, taking proactive measures to address potential issues.">
• Review deliverables at a high level to ensure adherence to quality benchmarks and organizational standards.">

Required Skills and Qualifications:

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• Ability to handle complex situations with a positive attitude.">
• Excellent written and verbal communication.">
• Highly detail-oriented and organized with strong strategic thinking and analytical skills and proven ability to translate business objectives into actionable operational plans.">
• Open to feedback.">
• Outstanding team player with strong interpersonal skills.">
• Experience in working within a virtual team.">
• 5+ years of e-learning/ed-tech work experience.">
• Experience in a fast-paced, dynamic, rapidly evolving business.">
• Bachelor's degree in Business Administration, Operations Management, or a related field.">
• Proficient in MS Excel/Airtable and Wrike or other project management tools.">

Benefits:

This is an excellent opportunity to join our team and make a meaningful contribution to the development of innovative e-learning solutions.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and talented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

Others:

Please note that only shortlisted candidates will be contacted for further discussion.