Service Operations Director

2 days ago

Salem, Tamil Nadu, India beBeeServicemanager Full time ₹ 22,00,000 - ₹ 25,10,000
Job Overview:

We seek an accomplished Service Operations Director to oversee and manage service operations for electrical and mechanical systems, ensuring efficient delivery across a portfolio of contracts and projects.

Key Responsibilities:
  • Portfolio Management:
  • Lead day-to-day service operations, ensuring services are delivered within agreed timelines and maintaining strong focus on minimizing breakdowns.
  • Analyze performance data to improve Turnaround Time (TAT) and enhance service quality and customer satisfaction.
  • Service Operations Optimization:
  • Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.
  • Negotiate contracts and manage ongoing relationships with suppliers and subcontractors.
  • Breakdown Management & TAT Enhancement:
  • Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics.
  • Create reports on service performance for internal and external stakeholders.
  • MIS Reporting & Data Analysis:
  • Collaborate with the sales and customer service teams to ensure customer satisfaction and retention.
  • Conduct regular safety audits and training sessions for service staff.
  • Skillset & Qualifications:
  • Bachelor's degree in Electrical, Mechanical Engineering, or a related field.
  • Minimum 10 years of experience in service management, with at least 5 years in a leadership role.
  • Strong analytical and problem-solving skills with a focus on continuous improvement.
  • Leadership: Proven experience leading and managing teams, with the ability to inspire and develop staff.

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