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Corporate Trainer and Learning Experience Designer
1 month ago
We are seeking an experienced Corporate Trainer and Learning Experience Designer to join our team at Etech. As a key member of our training department, you will be responsible for designing and delivering engaging training programs that equip our agents with the skills and knowledge they need to succeed in their roles.
About the Role
As a Corporate Trainer and Learning Experience Designer, you will play a critical role in shaping the learning experience of our agents. You will work closely with subject matter experts to design and develop training content, conduct training sessions, and evaluate trainee performance. Your goal will be to ensure that our agents have the skills and knowledge they need to provide excellent customer service and achieve sales targets.
Key Responsibilities
* Design and deliver training programs that are engaging, interactive, and effective in meeting business objectives
* Collaborate with subject matter experts to develop training content that is relevant, timely, and aligned with business goals
* Conduct training sessions that are well-structured, paced, and delivered in a clear and concise manner
* Evaluate trainee performance and provide feedback that is constructive, actionable, and timely
* Develop and maintain relationships with internal stakeholders, including subject matter experts, trainers, and managers
* Stay up-to-date with industry trends, best practices, and emerging technologies that impact training and development
* Participate in the development and implementation of new training initiatives and programs
* Collaborate with other teams, such as sales, marketing, and operations, to identify training needs and develop solutions that meet business objectives
Requirements
* Bachelor's degree or equivalent combination of education and experience
* 2-4 years' experience in training, instructional design, or a related field
* Proven track record of designing and delivering effective training programs that meet business objectives
* Excellent communication, interpersonal, and presentation skills
* Ability to work independently and collaboratively as part of a team
* Strong analytical and problem-solving skills, with ability to think critically and creatively
* Proficiency in MS Office, specifically Excel, Word, PowerPoint, and Outlook
* Familiarity with adult learning principles, instructional design models, and training delivery methodologies
* Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, and percentages
What We Offer
* Competitive salary: $70,000 - $90,000 per year, depending on experience
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Opportunities for professional growth and development, including training and certification programs
* Collaborative and dynamic work environment that values diversity, equity, and inclusion
* Recognition and rewards for outstanding performance and contributions to the organization
Location
This position is based in [location], with occasional travel to other locations as needed.