Housekeeping Operations Manager

3 days ago


Bengaluru, Karnataka, India beBeeFacilities Full time

Facilities Management Leader

Empower a brighter way by shaping the future of real estate for a better world. We're committed to hiring talented individuals and empowering them to thrive, grow meaningful careers, and find a place where they belong.

  • Should possess detailed information about facilities, policies, and procedures.
  • Should have an eye for detail and effectively coordinate with departments and vendors.
  • Obtain event lists and requests from helpdesk daily, prioritize, and delegate work accordingly.
  • Monitor and inspect team work for conformance to cleanliness standards.
  • Maintain clear communication and coordination with all departments.
  • Schedule periodic major cleaning projects including carpet, upholstery, chair shampooing, window cleaning, drains, canopy etc.
  • Deep clean meeting rooms and workstations on a regular basis.
  • Handle user complaints efficiently and in a timely manner.
  • Investigate concerns regarding housekeeping services or equipment and take corrective action.
  • Provide operational support to facility managers through staff training, coaching, counselling, and enforcing standard operating procedures.
  • Ensure proper setup for meeting room functions, events, VIP visits, and customer visits according to requests received.
  • Provide reports and data after validation as required.
  • Assist in expense control and provide cost-effective solutions.
  • Manage deployment according to schedule, highlight absenteeism.
  • Maintain high-quality external/public area housekeeping standards.
  • Coordinate with vendors (e.g. pest control, facade, garden) for services.
  • Attend to user complaints and implement service recovery measures if needed.
  • Maintain records for repair and maintenance of cleaning equipment.
  • Prepare store requisitions, purchase supplies, and monitor par stock on housekeeping chemicals and supplies.
  • Select, recruit, hire, and train qualified housekeeping personnel.
  • Attend training seminars to enhance housekeeping techniques and supervisory skills.
  • Record data on work assignments, personnel actions, timecards, and prepare periodic reports.
  • Attend meetings to discuss issues, make recommendations, and improve service operations.
  • Ability to work multiple shifts and timings.
  • Must be able to multitask and deliver results within timelines.
  • Any degree with experience in soft service management.
  • 4-5 years of experience in technical operation development, implementation, and maintenance in IT/MNC.
  • Good written and spoken communication skills.
  • Ability to multi-task and track implementation at remote locations through SPOCs.
  • Program management skills.

Scheduled Weekly Hours: 54



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