
Senior Hotel Cleaning Operations Manager
4 days ago
About this Role
We are seeking a skilled Housekeeping Manager to join our team. As a key member of our housekeeping team, you will be responsible for supervising and coordinating the activities of our housekeeping staff.
Main Responsibilities:
- Supervise and coordinate the activities of housekeeping staff, including room attendants, public area attendants, gardeners, and contractual team members.
- Ensure all guest rooms, corridors, and public areas meet our cleanliness and presentation standards.
- Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.
- Manage inventory of cleaning supplies and equipment, and reorder as necessary.
- Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.
- Handle guest requests and complaints promptly and professionally, resolving issues to their satisfaction.
- Collaborate with other departments to ensure smooth operations and a seamless guest experience.
- Ensure compliance with health and safety regulations and hotel policies.
- Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.
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