Training Officer

1 day ago

Hubli, Karnataka, India beBeeTraining Full time ₹ 8,63,400 - ₹ 10,62,000

Job Description:

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  • We are seeking a skilled and dedicated professional to join our team as a Training Officer. The ideal candidate will have excellent communication skills, strong analytical abilities, and the ability to work effectively in a fast-paced environment.">
  • The Training Officer will be responsible for conducting new hire training and soft skills/negotiation skill training, as well as completing monthly cyclic activities including refresher training, update training, and PKT.">
  • S/he will also be responsible for sensitizing to training needs, understanding learning requirements of different learning groups, and liaising with the Quality and Operations team to identify, screen, and execute process improvement plans.">
  • The successful candidate will have the ability to execute training tasks/assignment on short notice and be interested in delivering and contributing towards process improvement.">
  • Taking accountability for new hires' performance during the OJT period, including attrition, is also an essential aspect of this role.">
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Responsibilities:

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  • Conduct new hire training and soft skills/negotiation skill training">
  • Complete monthly cyclic activities including refresher training, update training, and PKT">
  • Sensitize to training needs/understand learning requirements of different learning groups">
  • Liaise with the Quality and Operations team to identify, screen, and execute process improvement plans">
  • Execute training tasks/assignment on short notice">
  • Deliver and contribute towards process improvement">
  • Take accountability for new hires' performance during the OJT period, including attrition">
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Functional/Operational Responsibilities:

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  • Monitor calls of each advisor every week, during OJT, and provide immediate feedback to the advisors in case of failed calls.">
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.">
  • Document the feedback signed off by the concerned parties.">
  • Monitor calls across teams (cross monitoring) every month.">
  • Nominate and groom floorwalkers amongst the team regularly.">
  • Conduct process refreshers and Policy refreshers.">
  • Nominate advisors to conduct buzz sessions.">
  • Handle all escalation calls for the team.">
  • Sharing good calls & bad calls, creating product level FAQs.">
  • Nominating hall of fame & hall of shame for OJT Batch.">
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.">
  • Check the login schedules.">
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance, and attendance.">
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Required Skills and Qualifications:

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  • Strong communication skills in English">
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Critical Competencies:

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  • Customer Service">
  • Good analytical skills">
  • Must be very good with data representation">
  • Must be very good with MS Excel">
  • Time Management">
  • Ability to multi-task">

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