
Progress Openedge Technical Lead
6 days ago
As a key member of our team, you will be responsible for providing production support and issue resolution for business-critical applications built on Progress Openedge. Your expertise in ABL/4GL and experience in a support environment will enable you to analyze and resolve incidents, service requests, and problem tickets within SLAs.
The ideal candidate will possess strong hands-on experience with Progress Openedge (ABL/4GL) in a support environment, as well as good understanding of Progress Database concepts and performance troubleshooting. Additionally, familiarity with UNIX/Linux commands and scripting, exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.), and strong troubleshooting, analytical, and communication skills are highly desirable.
Key Responsibilities:- Provide L2/L3 support for applications built on Progress Openedge.
- Monitor application performance and ensure system availability.
- Perform root cause analysis and implement long-term fixes to recurring issues.
- Handle batch processes, jobs, and scheduled tasks.
- Strong hands-on experience with Progress Openedge (ABL/4GL) in a support environment.
- Good understanding of Progress Database concepts and performance troubleshooting.
- Experience in incident management, problem management, and change management.
- Familiarity with UNIX/Linux commands and scripting.
- Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
- Strong troubleshooting, analytical, and communication skills.
- Knowledge of integration with APIs/web services.
- Experience in working with global support models.
- Basic knowledge of SDLC / Agile methodologies.
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