Frontend Technical Manager

2 days ago

Mysore, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Opportunity

We are seeking a highly skilled and experienced Support Team Lead to join our team. This is an excellent opportunity for someone who thrives in fast-paced environments and has a passion for delivering exceptional customer service.

Key Responsibilities
  • Understand, analyze, and prioritize support tickets related to frontend issues.
  • Distribute tasks to team members based on skillset and urgency.
  • Ensure timely resolution and high-quality support delivery.
Technical Expertise
  • Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress.
  • Troubleshoot and debug frontend issues efficiently.
  • Assist team members with complex problems and provide technical guidance.
Leadership and Communication
  • Lead and mentor a small team of frontend support executives.
  • Monitor progress and provide performance feedback.
  • Communicate effectively with clients to gather requirements and provide updates.
Required Skills
  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication skills.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP programming.
Preferred Qualifications
  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks is a plus.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

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