Become A Customer Experience Champion

3 days ago

Aurangabad, Maharashtra, India beBeeCustomerExperience Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Experience Job Description

The Customer Experience Team is dedicated to making healthy snacking fun, tasty, and accessible for kids and families. We're on a mission to revolutionize the way children interact with food.

Job Overview
  • We're seeking an intern who can track and manage customer experience, including proactive communication through calls, surveys, and WhatsApp.
  • Work cross-departmental and on cross-functional projects to improve customer purchase and delivery experience.
  • Develop a customer-first attitude, have passion to solve customer problems, empathy, patience, and a passion for helping others.
  • Utilize problem-solving skills to answer customer queries and tune into the customer's voice.

Key Responsibilities:

  • Proactively communicate with customers to resolve issues and improve their experience.
  • Analyze data to identify trends and areas for improvement in customer experience.
  • Collaborate with cross-functional teams to implement process improvements and increase efficiency.
  • Develop and maintain relationships with customers to ensure high levels of satisfaction.
Requirements

To succeed in this role, you'll need:

  • Pursuing bachelors or masters from a Tier I university.
  • Proficiency in Excel, analytics, and web tools for consumer engagement.
  • Excellent communication and interpersonal skills.
  • Fluency in English is a must.
  • Problem-solving abilities and attention to detail.
  • Ability to work collaboratively.
  • Interest in FMCG and kids' nutrition will be a great added advantage.
  • Ability to work in a fast-paced start-up environment and manage multiple tasks.
  • Flexibility to work in shifts, including weekends, and holidays as per customer queries.
Why Work With Us

We offer a dynamic and supportive work environment that encourages growth and development. Our team is passionate about making a positive impact on our customers' lives, and we're looking for like-minded individuals to join us.

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