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Customer Experience Specialist

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Aurangabad, Maharashtra, India beBeeProblemSolving Full time ₹ 5,00,000 - ₹ 8,00,000
Customer Support Expertise

Immerse yourself in a dynamic customer support role where you will be the voice of our brand for valued customers.

  • Key Responsibilities:
  • Confirmation Calls: Verify customer addresses through confirmation calls for cash on delivery and prepaid orders to ensure seamless transactions.
  • End-to-End Customer Support: Manage customer inquiries across phone, WhatsApp, email, and social media with empathy and efficiency to provide exceptional customer experiences.
  • Returns and Exchanges: Handle returns and exchanges with a customer-centric approach to maintain high customer satisfaction levels.
  • Customer Insights: Collect valuable insights and feedback from customers to enhance our products, packaging, and overall brand experience.
  • Record Management: Maintain accurate records of interactions and follow up with customers until resolution to ensure closure of issues.
  • Team Collaboration: Work closely with operations and marketing teams to ensure smooth order fulfillment and an exceptional customer journey.
  • Proactive Problem-Solving: Identify patterns in customer queries and suggest improvements to enhance the customer experience.
Requirements:
  • 1–2 years of customer support experience, preferably in direct-to-consumer or e-commerce.
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle challenging situations calmly.
  • Highly active, energetic, and empathetic, with a customer-first attitude.
  • Comfortable using phone support, WhatsApp Business, email, and CRM tools.
  • Will to work on-site, 6 days a week.