
Spiritual Travel Customer Experience Specialist
2 days ago
About the Role
We are seeking a Customer Engagement Associate to join our team. In this role, you will be responsible for connecting with users after booking to confirm details and guide them through the next steps.
Key Responsibilities:
- Confirm user details and provide guidance on the next steps
- Share and update yatra itineraries and assist with any changes or clarifications
- Help customers redeem coupons or discounts and resolve related queries
- Serve as the single point of contact for customers, ensuring a smooth experience throughout their journey
- Collect post-travel feedback to improve future yatras
- Coordinate with internal teams to ensure timely communication and service delivery
Requirements:
- Strong communication skills in Hindi and English
- Empathetic, user-first approach with a problem-solving attitude
- Basic knowledge of tools like Google Sheets and WhatsApp
- Available to work from our office, full-time for 3 months
What You'll Gain:
- First-hand exposure to operations in spiritual travel
- Experience in customer engagement and service workflows
- Opportunity to contribute to a purpose-driven product impacting lives meaningfully
Our Mission
Our mission is to enrich individuals' spiritual lives through innovative technology, offering seamless access to sacred pilgrimages & rituals, divine teachings, and a vibrant community.
The Opportunity
The devotion market is a significant opportunity, primarily offline and unorganized. There are thousands of temples in India with historical and cultural significance, driving tourism opportunities.
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