Enhancing Candidate Experience Specialist

1 day ago

Aurangabad, Maharashtra, India beBeeCandidateSupport Full time ₹ 35,00,000 - ₹ 45,00,000
Job Opportunity

As a candidate support specialist, you will play a pivotal role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

Your role will be a blend of customer service and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

This is a full-time internship opportunity where you'll work six days a week (Monday-Saturday) for 9 hours including a 1-hour break. You should be available for a minimum duration of 9 months.

  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
Key Responsibilities:
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
What We're Looking For:

We're looking for someone who is proactive, communicative, detail-oriented, tech-savvy, and a team player.

Requirements:

To succeed in this role, you should have strong written and verbal communication skills, a basic understanding of customer support and/or candidate management, ability to work independently and as part of a team, and strong organizational skills and attention to detail.

Why This Role Matters:

This role is crucial in shaping the candidate experience and ensuring that our hiring process is efficient and effective.

As a candidate support specialist, you will have the opportunity to make a real impact and contribute to the success of our organization.

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