Experience Candidate Support Professional

2 days ago

Aurangabad, Maharashtra, India beBeeCandidate Full time ₹ 14,20,000 - ₹ 35,00,000
Customer Experience Associate

This role is a blend of customer support and candidate engagement, focusing on resolving issues and enhancing the overall candidate experience.

Key Responsibilities:
  • Manage candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.
  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
Requirements:
  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

This is a full-time internship opportunity so expect to work for 9 hours including 1 hour of break and you should be available for a minimum duration of 9 months. The position offers opportunities for growth and development, and we are looking for someone who is proactive, adaptable, and passionate about delivering exceptional candidate experiences.

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