Sales Systems Enhancement Professional

8 hours ago

Aurangabad, Maharashtra, India beBeeBusinessSystemsManager Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Opportunity

We are seeking an innovative professional to join our Business Systems Team as a Business Systems Specialist. In this role, you will play a crucial part in ensuring the accuracy and usability of our sales tools, with a focus on systemic enhancements.

Responsibilities
  • You will act as a liaison between IT Development and business functions, driving system enhancements through business requirement gathering, documentation, prioritization, and testing in an Agile environment.
  • Resolve Tier 2 support requests, aiming for timely resolution for end-users.
  • Demonstrate a thorough understanding of role hierarchy, forecast hierarchy, and territory hierarchy.
  • Troubleshoot and resolve tier 2 tickets from sales users related to Salesforce, sales forecasting, and other sales tools.
  • Drive all issues to resolution with a strong focus on customer satisfaction through timely follow-up, attention to detail, and cross-functional collaboration with IT and other team members.
  • Work closely with Subject Matter Experts and IT to research and resolve issues related to Salesforce and Clari.
  • Partner with Sales Operations, Sales Leadership, and the Revenue Acceleration team to understand business requirements for systemic enhancements and execute through an Agile environment.
  • Perform business requirement gathering, documentation, prioritization, and testing in an Agile environment.
  • Conduct change management for related system enhancements.
  • Project Manage and provide direct support to Merger & Acquisition related Salesforce changes.
  • Utilize business knowledge and expertise to drive business process improvements.
  • Balance relationships with multiple business teams for new solution features and technical support.
  • Perform regular SFDC data audits to ensure accuracy within the system.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Assist with documentation of best practices and usage.
Qualifications
  • 9+ years of professional experience in system and tools support, with a strong background in Salesforce.
  • Salesforce certification is highly preferred, though not mandatory.
  • Strong understanding of the Salesforce ecosystem, terminology, and best practices, with particular focus on data security.
  • Proven hands-on experience with sales forecasting tools and supporting sales teams with system and tool enablement.
  • Experience working in sales environments and sales processes is a strong advantage.
  • Skilled in driving system and process changes in Agile environments, collaborating effectively with cross-functional teams.
  • Demonstrated ability to train and enable sales users on new Salesforce functionalities and system enhancements.
  • Strong experience with data extraction, mass updates, and bulk operations using tools like Workbench and Data Loader.
  • Ability to manage and collaborate with diverse stakeholders, including both technical and non-technical internal/external customers and vendors.
  • Solid knowledge of ServiceNow, JIRA, Anaplan, and SOQL is a plus.
  • Excellent time management, problem-solving, and communication skills with the ability to tailor messaging for different audiences.
  • Recognized as a quick learner who thrives in fast-paced environments.
  • Strong team player with a service-oriented and customer-first mindset.
  • Demonstrated commitment to continuous learning, flexibility, quality, and relationship-building.

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