Advanced Customer Experience Strategist
17 hours ago
The Role:
We are seeking an accomplished Senior CX Solutions Specialist to join our organization. The successful candidate will possess in-depth expertise in contact centre technologies and a customer-centric mindset.
- Mandatory Skills:
- Proven exposure to Genesys CX UI and AWS Connect UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts enabling agents to access tools and information efficiently.
- Strong understanding of UI/UX design principles for customer-facing platforms.
- Established track record in Customer Experience (CX) / Customer Centricity initiatives.
- Technology & Tools:
- Genesys Cloud (primary expertise)
- MWS (Middleware/Workforce Solutions)
- AWS Connect, Google CCAI, Nice CX
- Analytics & Reporting Tools: QlikSense, Looker
- Exposure to Genesys Copilot
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