Advanced Customer Experience Strategist

17 hours ago


Aurangabad, Maharashtra, India beBeeExpertise Full time ₹ 20,00,000 - ₹ 25,00,000
Senior CX Solutions Specialist

The Role:

We are seeking an accomplished Senior CX Solutions Specialist to join our organization. The successful candidate will possess in-depth expertise in contact centre technologies and a customer-centric mindset.

  • Mandatory Skills:
    • Proven exposure to Genesys CX UI and AWS Connect UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts enabling agents to access tools and information efficiently.
    • Strong understanding of UI/UX design principles for customer-facing platforms.
    • Established track record in Customer Experience (CX) / Customer Centricity initiatives.
  • Technology & Tools:
    • Genesys Cloud (primary expertise)
    • MWS (Middleware/Workforce Solutions)
    • AWS Connect, Google CCAI, Nice CX
    • Analytics & Reporting Tools: QlikSense, Looker
    • Exposure to Genesys Copilot


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