
Help Deliver Excellent Customer Experiences
2 days ago
We are seeking a highly skilled and motivated Customer Support Specialist to serve as the primary point of contact for our clients. This role requires an individual who can provide exceptional support and ensure a positive customer experience.
Key Responsibilities:- Respond to inquiries and provide accurate information about products, services, and policies via phone, email, and chat.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Build and maintain strong relationships with clients by understanding their needs.
- A bachelor's degree or equivalent experience is preferred.
- 1–3 years of experience in customer service (experience with US clients is preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
- A dynamic work environment that values innovation and teamwork.
- The opportunity to develop your skills and advance your career.
- A competitive salary and benefits package.
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