Service Delivery Professional
2 days ago
About this role:
- We are seeking highly motivated professionals to collaborate with Customer Service teams in live job processes.
- Attend training sessions to gain technical expertise in relevant tools and applications.
- Work on live projects and meet performance targets.
- Monitor work queues using JMS Expeditor and manage job flow efficiently.
- Act as a liaison between the Composition team and Customer Service, ensuring effective communication and issue resolution.
- Contact Customer Service for clarification and ensure accurate and timely job delivery.
- Manage end-to-end job orders, maintaining accountability throughout the process.
- Provide ETA updates to Customer Service and adhere to job timelines.
- Coordinate progress across teams and locations, maintaining awareness of job status.
- Strong verbal and written communication skills.
- Proficiency in MS Office Suite.
- Ability to analyze and resolve problems efficiently.
- Strong interpersonal and coordination skills.
- Flexibility to work in any shift.
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