Call Center Quality Assurance Specialist

2 weeks ago

Kharar, Punjab, India beBeeQuality Full time ₹ 4,20,000

Job Opportunity:

We are seeking an experienced Quality Assurance Specialist to join our Call Center team. The successful candidate will be responsible for monitoring and evaluating sales calls to ensure compliance with organizational standards and enhance overall performance.

  • Monitor and evaluate inbound and outbound telesales calls to ensure adherence to quality standards.
  • Identify gaps in sales communication, product knowledge, and compliance during calls.
  • Provide constructive feedback and coaching to telesales executives for performance improvement.
  • Prepare detailed audit reports and share insights with the operations team.
  • Ensure compliance with organizational policies and customer interaction guidelines.
  • Recommend process improvements to enhance customer satisfaction and sales effectiveness.
  • Collaborate with team leads to drive quality initiatives.

Requirements & Qualifications:

  • Minimum 2 years of experience as a Quality Assurance Specialist in sales call auditing (mandatory).
  • Strong knowledge of telesales/call center processes.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to provide feedback and coaching in a professional manner.
  • Proficiency in MS Office for reporting and analysis.

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