Exceptional Customer Experience Advocate

6 days ago

Kharar, Punjab, India beBeeQuality Full time ₹ 2,10,000 - ₹ 4,20,000

Job Title: Quality Assurance Specialist

Hiring for a detail-oriented Quality Assurance Specialist to join our Call Center team for the Telesales process. The ideal candidate will monitor, audit, and evaluate sales calls to ensure compliance with company standards and enhance overall performance.

Key Responsibilities:

  • Monitor and evaluate inbound and outbound telesales calls to ensure adherence to quality standards.
  • Identify gaps in sales communication, product knowledge, and compliance during calls.
  • Provide constructive feedback and coaching to telesales executives for performance improvement.
  • Prepare detailed audit reports and share insights with operations and training teams.
  • Ensure compliance with organizational policies and customer interaction guidelines.
  • Recommend process improvements to enhance customer satisfaction and sales effectiveness.
  • Collaborate with team leads and managers to drive quality initiatives and training sessions.

Required Skills & Qualifications:

  • Minimum 2 years of experience as a Quality Analyst in sales call auditing (mandatory).
  • Strong knowledge of telesales/call center processes.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to provide feedback and coaching in a professional and motivating manner.
  • Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.

Benefits:

  • Opportunity to work with a reputable institution.
  • Competitive salary and career growth opportunities.
  • Dynamic and collaborative work environment.

About Us:

We offer a dynamic and collaborative work environment that fosters growth and development. If you're passionate about delivering exceptional results and enhancing customer satisfaction, we encourage you to apply.

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