Quality Analyst

2 weeks ago

Kharar, Punjab, India CHANDIGARH UNIVERSITY Full time

Hiring – Quality Analyst (Call Center – Telesales Process)

Location: Chandigarh University

Position Type: Full-time | 6 Days Working

Salary: Up to ₹35,000 per month

About the Role

We are seeking a detail-oriented and experienced Quality Analyst (QA) to join our Call Center team for the Telesales process. The QA will be responsible for monitoring, auditing, and evaluating sales calls to ensure compliance with company standards and enhance the overall performance of the telesales team.

Key Responsibilities

Monitor and evaluate inbound and outbound telesales calls to ensure adherence to quality standards.

Identify gaps in sales communication, product knowledge, and compliance during calls.

Provide constructive feedback and coaching to telesales executives for performance improvement.

Prepare detailed audit reports and share insights with the operations and training team.

Ensure compliance with organizational policies and customer interaction guidelines.

Recommend process improvements to enhance customer satisfaction and sales effectiveness.

Collaborate with team leads and managers to drive quality initiatives and training sessions.

Required Qualifications & Skills

Minimum 2 years of experience as a Quality Analyst in sales call auditing (mandatory).

Strong knowledge of telesales/call center processes.

Excellent verbal and written communication skills.

Strong analytical and problem-solving abilities.

Ability to provide feedback and coaching in a professional and motivating manner.

Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.

Why Join Us

Opportunity to work with a reputed institution.

Competitive salary and career growth opportunities.

Dynamic and collaborative work environment.

To Apply/Contact: ( )

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