Customer Experience Lead

3 weeks ago


Kanpur, Uttar Pradesh, India Jubilant Foodworks Full time

About the Role

We are seeking a Customer Experience Lead to drive customer satisfaction, net promoter score, and operational improvement. The ideal candidate will have a strong understanding of customer experience and possess excellent communication skills.

  • Develop and implement customer experience strategies to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to identify and prioritize customer experience initiatives.
  • Measure and analyze customer feedback to inform business decisions.
  • Provide coaching and development opportunities to customer-facing teams.

Requirements

  • 5-6 years of experience in customer experience or a related field.
  • Proven track record of driving customer satisfaction and net promoter score improvements.
  • Excellent communication and leadership skills.


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