Customer Experience Lead
3 weeks ago
About the Role
We are seeking a Customer Experience Lead to drive customer satisfaction, net promoter score, and operational improvement. The ideal candidate will have a strong understanding of customer experience and possess excellent communication skills.
- Develop and implement customer experience strategies to drive business growth and customer satisfaction.
- Collaborate with cross-functional teams to identify and prioritize customer experience initiatives.
- Measure and analyze customer feedback to inform business decisions.
- Provide coaching and development opportunities to customer-facing teams.
Requirements
- 5-6 years of experience in customer experience or a related field.
- Proven track record of driving customer satisfaction and net promoter score improvements.
- Excellent communication and leadership skills.
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