Sales and Customer Service Professional

1 month ago

Kanpur, Uttar Pradesh, India British Council Full time
English Online Sales and Customer Service Executive

About the Role:

We are seeking a highly skilled and experienced Sales and Customer Service Executive to join our international Customer Support team. As a key member of our team, you will be responsible for delivering an exceptional customer experience to our students worldwide.

Key Responsibilities:

  • Provide outstanding customer support and sales services to our students via phone, email, and chat.
  • Work closely with our sales and marketing teams to achieve sales targets and promote our products.
  • Develop and maintain a deep understanding of our products and services to provide accurate and timely support to our customers.
  • Collaborate with our internal teams to resolve customer complaints and issues in a timely and professional manner.
  • Contribute to the development and implementation of customer support processes and procedures.

Requirements:

  • Minimum C1 CEFR level in English.
  • Excellent communication and interpersonal skills.
  • A high level of attention to detail and ability to work in a fast-paced environment.
  • Degree or equivalent qualification, or equivalent work experience (at least 2 years).
  • Substantial experience in a customer service role, preferably in an international context.
  • Ability to manage, schedule, and prioritize multiple tasks.
  • Experience of Customer Relationship Management (CRM) platforms and reporting tools.
  • A working knowledge of Microsoft Office applications.

Desirable Requirements:

  • Professional qualification in a relevant business discipline (e.g., Customer Service, Business Management, Marketing).
  • B2C sales and/or marketing experience.
  • Experience in the education industry, particularly in the ELT sector.
  • Working knowledge of General Data Protection Regulation (GDPR) legislation and data governance.
  • Experience of multi-country working.

What We Offer:

As a Sales and Customer Service Executive with the British Council, you will have the opportunity to work with a global organization that makes a positive impact on people's lives. You will be part of a diverse and dynamic team that is passionate about delivering exceptional customer experiences.

How to Apply:

To apply for this role, please submit your application by the specified deadline. Shortlisted candidates will be invited to complete a pre-recorded video interview, followed by a live online interview. As soon as you've accepted, you can start the onboarding and pre-appointment screening process.

Please note:

When completing the application form, please select your existing country of residence (India) as the preferred location. Successful applicants will not be employed directly by the British Council, but will be contacted directly by our local contracting and payroll partner in India.

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