Team Lead
3 weeks ago
Unlock Your Potential as a Team Manager
At CompuGroup Medical, we're shaping the future of e-health, and we're looking for a talented Team Manager to join our team. As a Team Manager, you'll play a crucial role in creating an inspiring team environment with an open communication culture.
Key Responsibilities:
- Create an inspiring team environment with an open communication culture
- Problem Identification/Analysis & Reporting
- Provide supervision to develop customer service representative's skills in order to achieve operational and organizational objectives. General customer service and support to customers.
- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
- Motivates employees to achieve peak productivity and performance.
- Conducting monthly 1on1 session with supervisors/ customer service executive,discussing the progress and performance of each individual.
- Keep a record of client KPIs and team's performance against the KPIs.
- Monitor team performance and report on metrics.
- Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability (HIPAA)
- Discover training needs and provide coaching.
Requirements:
- Overall, 6 years of experience with minimum 2 years of experience as SME/Team leader in the same Industry.
- Excellent in English communication (verbal and written)
- Client Facing experience with strong people management skills.
- Good understanding of Revenue Cycle Management (US Medical Billing) Provider/Hospital
- Expertise with MS office.
- Flexible in day/night shift.
Are you ready to take on this exciting challenge? If so, please submit your application now, including your salary expectations and earliest possible hire date.
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