E-Health Team Leader

2 days ago


Kanpur, Uttar Pradesh, India CompuGroup Medical Full time

Create a meaningful career in e-health with CompuGroup Medical

As a leading provider of e-health services, we are looking for a dedicated and experienced Team Manager to join our team. In this role, you will be responsible for creating a inspiring team environment with an open communication culture.

Your Key Responsibilities:

  1. Create an inspiring team environment with an open communication culture
  2. Problem Identification/Analysis & Reporting
  3. Supervise and train employees to develop customer service representative's skills in order to achieve operational and organizational objectives. General customer service and support to customers.
  4. Motivates employees to achieve peak productivity and performance.
  5. Conducting monthly 1on1 sessions with supervisors, discussing the progress and performance of each individual.
  6. Keep a record of client KPIs and team's performance against the KPIs.
  7. Monitor team performance and report on metrics.
  8. Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability (HIPAA)
  9. Discover training needs and provide coaching.

Requirements:

  • Overall, 6 years of experience with minimum 2 years of experience as SME/Team leader in the same Industry.
  • Excellent in English communication (verbal and written)
  • Client Facing experience with strong people management skills.
  • Good understanding of Revenue Cycle Management (US Medical Billing) Provider/Hospital
  • Expertise with MS office.
  • Flexible in day/night shift.

We create the future of e-health. Become part of a significant mission.


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