E-Health Team Leader
2 days ago
Create a meaningful career in e-health with CompuGroup Medical
As a leading provider of e-health services, we are looking for a dedicated and experienced Team Manager to join our team. In this role, you will be responsible for creating a inspiring team environment with an open communication culture.
Your Key Responsibilities:
- Create an inspiring team environment with an open communication culture
- Problem Identification/Analysis & Reporting
- Supervise and train employees to develop customer service representative's skills in order to achieve operational and organizational objectives. General customer service and support to customers.
- Motivates employees to achieve peak productivity and performance.
- Conducting monthly 1on1 sessions with supervisors, discussing the progress and performance of each individual.
- Keep a record of client KPIs and team's performance against the KPIs.
- Monitor team performance and report on metrics.
- Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability (HIPAA)
- Discover training needs and provide coaching.
Requirements:
- Overall, 6 years of experience with minimum 2 years of experience as SME/Team leader in the same Industry.
- Excellent in English communication (verbal and written)
- Client Facing experience with strong people management skills.
- Good understanding of Revenue Cycle Management (US Medical Billing) Provider/Hospital
- Expertise with MS office.
- Flexible in day/night shift.
We create the future of e-health. Become part of a significant mission.
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