Career Opportunities: Call Quality Assurance Specialist

1 week ago


Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000
Job Opportunity:

Call Quality Specialist Position:

The role of the Call Quality Specialist is to ensure that calls meet the required standards and regulations. The specialist will be responsible for conducting call audits, monitoring calls for quality assurance purposes, identifying areas of excellence and areas for improvement, and participating in call calibration sessions to align with team members' performance expectations.



Key Responsibilities:
- Conduct thorough call audits to guarantee compliance with established quality standards and regulations.
- Continuously monitor calls for quality assurance purposes, pinpointing areas where our agents excel and areas needing improvement.
- Participate in regular call calibration sessions to synchronize performance expectations among team members.
- Collaborate closely with the team to resolve any issues related to call quality.

Requirements:
- 0.5-6 years of experience in BPO or customer service industry preferably.
- Strong understanding of call auditing, monitoring, and calibration processes with a proven track record of success.
- Excellent communication skills with an ability to provide constructive feedback effectively.
- Ability to work independently with minimal supervision while maintaining high levels of accuracy and precision.

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