Senior Quality Assurance Specialist
9 hours ago
We are seeking a top-notch Quality Assurance Specialist to join our team. The ideal candidate will be instrumental in ensuring high-quality work delivery, identifying training opportunities, and recommending corrective actions to enhance operational efficiency.
Job DescriptionThe Quality Assurance Specialist will be responsible for reviewing previous day's quality results with Team Leaders/Supervisors and teammates, highlighting potential issues in operations to management, and working closely with new hires or those experiencing difficulties with errors to ensure future quality work delivery.
Additionally, the Quality Assurance Specialist will trend errors to determine training opportunities, provide small group or one-on-one training/cross-training as needed, and develop recommendations for corrective action based on quality issues.
Required Skills and Qualifications- Expert-level knowledge in Revenue Cycle Management (RCM), Denials, and Accounts Receivable (AR) processes.
- Proficiency in Microsoft Word and Excel, as well as Internet/Web applications.
- Excellent interpersonal skills and the ability to collaborate effectively.
- Excellent written and verbal communication skills in English.
- Ability to work in a fast-paced environment and meet deadlines.
As a Quality Assurance Specialist, you will have the opportunity to maintain current knowledge of billing requirements and system practices, recommend new procedures, and track accuracy rates for all customers.
OthersThis role requires strong analytical and problem-solving skills, as well as the ability to thrive in a dynamic environment. If you are a detail-oriented professional with a passion for quality assurance, we encourage you to apply for this exciting opportunity.
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