
Quality Assurance Specialist
18 hours ago
We are seeking a highly skilled Quality Assurance Specialist to join our team in the call center role. In this position, you will be responsible for ensuring the highest standards of quality in customer interactions.
About the Role
This is a challenging and rewarding opportunity to work in a dynamic environment where no two days are the same. As a Quality Assurance Specialist, you will be working closely with the operations team to identify areas of improvement and implement strategies to enhance the overall quality of service.
Responsibilities
- Conduct call audits to assess compliance with quality standards and regulations.
- Monitor calls to identify areas of excellence and opportunities for improvement.
- Participate in calibration sessions to align performance expectations with team members.
- Collaborate with the team to resolve issues related to call quality.
Requirements
To succeed in this role, you will need:
- A minimum of 0.5 years of experience in the BPO or customer service industry.
- A strong understanding of call auditing, monitoring, and calibration processes.
- Excellent communication skills with the ability to provide constructive feedback effectively.
- The ability to work independently with minimal supervision while maintaining high levels of accuracy.
Benefits
We offer a competitive salary package, including benefits such as health insurance, retirement savings plan, and paid time off.
About Us
We are a leading provider of customer service solutions, committed to delivering exceptional results to our clients.
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