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Exceptional Customer Experience Administrator

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Administrative Service Coordinator Job Opportunity

We are seeking a highly skilled professional to fill the role of Administrative Service Coordinator. The successful candidate will be responsible for providing exceptional customer service and ensuring that visitors have a positive experience.

  • Provide warm welcomes to visitors and guide them throughout the office premise.
  • Handle all incoming and outgoing calls, including call distribution.
  • Maintain and update records and databases, including telephone registers, call tracking, and client contacts.
  • Perform general administrative activities and other support tasks as required.
  • Contribute to the monthly management report for the clients.
  • Participate in emergency evacuation procedures.
  • Develop policies and procedures needed for reception functions.
  • Manage conference rooms, events, and flower arrangement coordination.
Requirements:
  • Graduate with 1-5 years of experience in front desk management or administration.
  • Proven experience with continuous improvement initiatives and client reporting.
  • Familiarity with occupational safety requirements and strong computer literacy.
  • Ability to manage activities using different systems.
  • Strong customer service focus and excellent interpersonal skills.
  • Outstanding multitasking talent.