Exceptional Customer Experience Representative

2 days ago


Bengaluru, Karnataka, India beBeeCustomerCare Full time ₹ 15,00,000 - ₹ 30,00,000
Job Description:

As a customer care specialist, you will be responsible for addressing escalated account issues and providing exceptional service to our customers.

Key Responsibilities:
  • Handle customer inquiries related to subscriptions, accounts, and services via email and ticketing systems.
  • Investigate and resolve customer complaints regarding contracts, billing charges, or fees in a timely and professional manner.
  • Communicate effectively with customers to provide clear and courteous information, ensuring a positive experience.
  • Proactively address customer credit requests and make necessary adjustments to enhance satisfaction.
  • Collaborate closely with internal teams to ensure seamless customer support.
Requirements:
  • 2-3 years of experience in customer service, specifically handling billing inquiries and account management.
  • Experience in SaaS platforms preferred.
  • Strong teamwork, communication, and collaboration skills to interact effectively with colleagues and customers.


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