
Exceptional Customer Experience Specialist
5 hours ago
About Our Organization
We are a multinational consumer electronics company with over 5000 employees worldwide. Our various consumer brands develop innovative products sold globally.
Job Summary
This role is responsible for fostering long-term relationships with customers, managing online platform ratings, and resolving critical customer complaints in a timely manner.
Key Responsibilities
- Manage Amazon and other online platform ratings by following up on user reviews and improving user experience.
- Resolve major user complaint cases to maintain brand image.
- Collaborate with service representatives to complete VOC reports related to product serviceability and improve user experience.
- Analyze and summarize RMA cost-related data to improve RMA costs.
Requirements
- At least 2 years of customer service experience.
- Excellent communication skills and teamwork spirit.
- Prior experience handling complex electronic product services and Amazon customer service is preferred.
Work Environment
- Office-based role in Bangalore, India.
- Ongoing training and professional development opportunities.
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