Client Support Coordinator

11 hours ago

Bengaluru, Karnataka, India beBeeProductivity Full time ₹ 8,00,000 - ₹ 15,00,000
Production Specialist

The primary role of this position is to provide support for IDC's Global Data Products.

This involves shadowing and assisting a Lead Production Team member in their daily activities, performing administrative tasks, and learning the role of a production lead. Post initial stage, responsibilities will expand to managing production for assigned products from start-to-finish.

Key tasks include:

  • Executing day-to-day activities such as approving new or renewal clients and responding to delivery inquiries.
  • Coordinating product deliveries and deadlines between related product lines based in and outside of the USA.
  • Providing internal customers with support as needed.
  • Working proactively with Analyst Teams to ensure operational processes meet established metric fulfillment targets.
  • Receiving and resolving customer issues and inquiries.

Requirements include:

  • Bachelor's degree in business, marketing, economics, or other applicable field.
  • Exceptional written and communication abilities.
  • High level of integrity, ethics, and professionalism.
  • 95%+ English writing and speaking skill level.
  • Experience in administrating or supporting product management and online client delivery.
  • Knowledge and experience of fulfillment and client delivery methodology.
  • A high degree of computer literacy, including advanced knowledge of MS Office Suite.
  • Ability to manage multiple projects simultaneously in a fast-paced environment.

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