Client Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeClientSupport Full time ₹ 25,00,000 - ₹ 50,00,000
Job Overview

We are seeking a highly motivated and customer-focused individual to assume the role of Client Support Specialist.

This position serves as the first point of contact for US-based clients, providing exceptional support and ensuring a positive client experience.

Main Responsibilities
  • Act as the primary point of contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Efficiently resolve customer complaints while ensuring a positive client experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Evaluate complex issues and escalate them to the appropriate department in a timely manner.
  • Buildeffective relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, client satisfaction, and issue resolution.
  • Stay updated with industry knowledge and company products to assist clients effectively.
Qualifications
  • Bachelor's degree or equivalent work experience is preferred.
  • 1–3 years of experience in client-facing roles (experience with US clients is a plus).
  • Excellent verbal and written communication skills in English.
  • Strong analytical skills and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.
Preferred Skills
  • Prior experience in BPO, IT, SaaS, or client support roles.
  • Knowledge of client success practices and retention strategies.

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