
Technical Problem Solver
2 days ago
Helpdesk Support plays a pivotal role in ensuring seamless operations within various departments, including Software Design and Development, Operations, and Business Development.
The ideal candidate will be responsible for collaborating with colleagues to resolve application and system issues, providing timely solutions, and maintaining accurate records of customer interactions.
This position requires effective communication, analytical, and problem-solving skills, as well as the ability to handle multiple tasks efficiently.
- Prior experience in Customer Handling and Application Training is highly desirable.
To excel in this role, you should possess excellent interpersonal and customer care skills, a keen eye for detail, and a strong commitment to delivering high-quality results under pressure.
A minimum of one year of experience in a related field is essential, along with a degree in Computer Science, IT, Engineering, or a similar discipline.
- Key areas of focus include:
- Customer Service
- Troubleshooting
- Record Keeping
As a Helpdesk Support specialist, your primary objective will be to provide exceptional support to customers, resolving their queries efficiently while maintaining a professional demeanor at all times.
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