Field Service Engineer

3 weeks ago

Mumbai, Maharashtra, India Esko Full time
Job Description

We are seeking a Field Service Engineer to join our team in the Ahmedabad region of the West zone. This role is crucial for providing on-site technical support to customers by performing repairs, installations, and maintenance of our equipment. The ideal candidate will be a proactive, independent problem-solver who can manage multiple tasks and is committed to driving service excellence.

Key Responsibilities

- On-site Service: Attend to breakdown calls, complete installations, and perform scheduled preventive maintenance at customer sites in the Mehsana, Patan, or Palanpur areas.
- Technical Support: Provide frontline support by using your technical expertise and troubleshooting skills to resolve customer issues. You will also provide training and demonstrations of products to customers.
- Sales & Revenue: Actively promote service contracts and consumables to meet sales targets. You will also be responsible for maintaining a strong contract retention rate and warranty conversion rate.
- Administrative Tasks: Raise requests for parts, close transactions in Oracle, and update service reports. You will also identify potential parts and equipment requirements to generate leads for the sales team.
- Problem-Solving: Apply critical thinking to resolve issues within defined procedures. The role requires the ability to analyze technical problems and coordinate with other departments to find solutions.

Required Qualifications

- Education & Experience: A Diploma or Engineering degree in any stream. A minimum of 4+ years of field service experience is required, with a preference for candidates from the batch coding industry.
- Language: You must be familiar with and fluent in the local language, Gujarati.
- Skills: The ability to work independently, prioritize workloads, and multitask effectively is essential. You should also possess strong analytical and communication skills.

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