Field Service Engineer

7 days ago

Mumbai, Maharashtra, India The businesses of Merck KGaA, Darmstadt, Germany Full time

Your Role

  • Installation and Maintenance of all the hardware systems marketed by Process Solutions division in Indian subcontinent.
    • Primary area of coverage – Pune, Maharashtra
    • Secondary area of coverage - Rest of India, Bangladesh, Sri Lanka and Nepal.
  • Installation of Semi-automated and fully automated process equipment's like Single Use Bioreactor, Single and Multiuse chromatography systems/TFF/NFF systems, Integrity testers etc.
  • Collaboration: Work closely with Manufacturing, sales and sales support teams to meet the customer expectations on service deliverables.
  • On time delivery of services: To ensure service delivery timelines and commitments to our customer are met.
  • Compliance: Ensure all the service support activities are performed aligning with internal policies and processes and that there are no deviations in the same.
  • Utilize Software tools: Effectively use tools like "Service Max", "SFDC", "Office 365", "Outlook" for all service support tasks and reporting.
  • Promote Field Service business: Promote products and services, as may be applicable, for generation of additional business for Company.
  • Reporting: Ensure all reporting related to service support activities is documented, maintained, and reported as per requirement.

 Who you are

  • Educational Qualification: BE Instrumentation/Electronics/Computer Science
  • Experience on handling Installation, qualification, and maintenance of hardware systems in pharmaceutical and Biopharmaceutical industry.
  • Candidates with relevant experience on electrical and automation systems would get preference.
  • Preferred industry experience – 4 years +

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