Order Management Specialist

1 day ago


Gurgaon, Haryana, India HCLTech Full time

At HCLTech, we are looking for a skilled Order Management Specialist to join our team. As an Order Management Specialist, you will play a crucial role in ensuring timely and efficient processing of orders.

About the Role

We are seeking a highly organized and detail-oriented individual to manage the entire order lifecycle, from receipt to delivery. Your primary responsibility will be to process orders accurately and efficiently, meeting agreed service level agreements (SLAs) and key performance indicators (KPIs).

Key Responsibilities
  • Create shipping documents (Commercial Invoice, Airway Bill) and ensure all commercial documents are in place and compliant with shipping practices.
  • Manage the process of receiving Move Order Requests (MORs) and Supply Chain Portal requests.
  • Track and trace shipment delivery to the end user.
  • Produce performance metrics to demonstrate performance to agreed SLAs and KPIs.
Requirements

To be successful in this role, you should have:

  • 1-2 years of experience in creating international shipping documents and working with transportation carriers.
  • Trade compliance knowledge is not required, but industry-specific knowledge is essential.
  • Able to work independently and as part of a team.
  • Strong organizational and time management skills.
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus benefits such as medical insurance, retirement plan, and paid time off.



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