Customer Service Representative

2 days ago


Gurgaon, Haryana, India SABIC - Saudi Basic Industries Corp. Full time

About SABIC

SABIC is a world leader in diversified chemicals, with business operations that span the globe. Our innovative solutions are used to enhance the supply of essential materials to industries such as chemicals, energy, agriculture, food, construction and packaging. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions.

We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respect and inclusion.

Job Purpose:

The Order Management Specialist will be responsible for managing orders from receipt to delivery, ensuring accurate order processing, order fulfillment, and timely shipment dispatches. The role will also involve maintaining relationships with customers, service providers, and other stakeholders to ensure seamless execution of orders.

Key Responsibilities:

  • Responsible for daily Order-to-Cash Management activities, ensuring order intake vs order entry/demand plan within timelines, and monitoring all shipments to minimize delays.
  • Maintain accurate master data creation, follow up on LCs and amendments from customers, and ensure timely dispatches from 3PL warehouses as per schedule plan of customers.
  • Develop good customer rapport by visiting or communicating through phone, and execute sample orders on top priority to support business growth.
  • Ensure 100% tax compliance for local billings in India with Govt. validated E-Invoice & E-way bill.

Requirements:

  • Bachelor's Degree in Operations Management, Supply Chain Management, Logistics, or Business Administration, with preferable working experience in MNC.
  • 2-3 years experience in Customer Service, Order Fulfillment, Logistics Operation, with analytical skills and experience in similar functions.
  • SAP Proficiency of SD & LE modules is highly advantageous.

Benefits:

  • An estimated salary of ₹8.5 lakhs per annum, based on location and industry standards.
  • A comprehensive learning program, excellent health and well-being benefits, and opportunities for career growth and development.

How to Apply:

Please submit your application with a resume and cover letter to [insert contact information].



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