Order Fulfillment Specialist

6 days ago


Gurgaon, Haryana, India noon Full time

noon, a leading consumer commerce platform in the Middle East, is revolutionizing the way people shop and receive their orders. As an Order Fulfillment Specialist at noon, you will play a critical role in delivering exceptional customer experiences.

About Us

noon was founded with the mission to Ring every doorbell, every day. We are driven by a passion for innovation and a commitment to making online shopping seamless and enjoyable for our customers.

Our ecosystem of services includes marketplaces for food delivery, quick commerce, fintech, and fashion, catering to the diverse needs of consumers in the region.

Your Role

As an Order Fulfillment Specialist, you will be responsible for maintaining customers' orders and taking necessary actions to deliver them on time. Your primary focus will be on providing efficient and accurate responses to restaurant partners and riders, ensuring they feel supported and valued.

  • Maintain high levels of customer satisfaction by resolving order-related issues promptly and professionally.
  • Collaborate with restaurant partners and riders to resolve any issues that may arise during order fulfillment.
  • Act as the first point of contact for customers regarding order-related queries or concerns.
Requirements

To succeed in this role, you should have:

  • A strong background in customer service, preferably within a fast-paced environment.
  • Experience working in online marketplaces or e-commerce platforms.
  • Excellent English communication skills, both written and verbal.
  • The ability to work effectively under pressure and prioritize tasks efficiently.
What We Offer

We offer a competitive salary of approximately $40,000 - $60,000 per annum, depending on experience, plus additional benefits such as health insurance, paid time off, and opportunities for career growth and professional development.



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