Business Retention and Growth Professional

6 days ago


Pune Chennai Hyderabad Secunderabad Telangana, India beBeeCustomerSuccess Full time ₹ 5,00,000 - ₹ 8,00,000
Job Overview

The Senior Customer Success Manager role is a strategic position within the Customer Success Team, designed to align closely with assigned Sales Executives' portfolios. The primary objective is to ensure strong business retention and growth by driving customer success through data-driven engagement and insights across the customer lifecycle.

This role involves managing customer relationships post-sales, from registration to driving repeat business. Key responsibilities include check-ins, evaluation reviews, upselling opportunities, and ensuring a seamless learner experience.

  • Serve as the primary relationship owner for assigned enterprise accounts in the POD, working collaboratively with Learning Consultants.
  • Manage the full post-sales customer journey, including registration, classroom monitoring, usage tracking, and optimization.

Key Responsibilities:



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